Is it cutting-edge technology, global reach, or the ability to deliver seamless customer experiences? At Mplus, it’s all of that—and more. As an 18-year-young company, we’ve built our reputation by combining the energy and agility of a startup with the expertise to support everyone from scrappy innovators to Fortune 10 giants.
Efficiency isn’t just a buzzword for us; it’s our DNA. We crave it, and we know you do, too. That’s why our approach is powered by innovation, a people-first philosophy, and a strategic global footprint that allows us to deliver unparalleled language support where and when it’s needed most. But what truly sets us apart is our relentless focus on building tools that work for your agents—not just for the sake of tech itself.
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Tech That’s Human at Its Core
Most tech providers build in a vacuum, guessing at what customer service teams need. Not us. We listen. Our technology is shaped by the voices of our agents, team leaders, and supervisors—the real CX heroes. They told us what would make their jobs easier, faster, and smarter, and we delivered.
Here’s how we’re redefining CX with AI-powered extensions that hook into any system:
1. Buzzeasy: The Only Complete AI-First Customer Service Platform
Built on a single AI system, Buzzeasy integrates three major components designed to transform customer service for agents, leaders, and supervisors. It’s role-based, delivering customized features for every part of your team.
For agents, Buzzeasy offers real-time support to optimize sales opportunities by suggesting effective upsell and cross-sell strategies during live interactions. Leaders benefit from actionable analytics, while supervisors use LiveCoach to ensure compliance and script adherence. Whether managing interactions, improving sales performance, or enhancing training, Buzzeasy is the all-in-one platform built with—and for—contact center teams.
2. AI Real-Time Voice Translation
Seamlessly connect with customers in their preferred language. Whether it’s Dutch, French, or German, our real-time voice translation ensures nothing gets lost in translation, delivering immediate clarity and understanding.
3. AI Accent Neutralization
Diverse accents are part of what makes communication beautiful—but they can also pose challenges. Our accent-neutralizing technology ensures every word is crystal clear, fostering better conversations no matter where in the world your customers or agents are.
4. Buddy: Your Personalized AI Chatbot
Forget impersonal, one-size-fits-all bots. Buddy is different. Built using your AI knowledge base—or one we create for you—Buddy delivers fast, empathetic, and highly accurate responses tailored to your customers.
5. AI Agent Copilot
This is your agents’ secret weapon. Copilot provides real-time insights, suggested responses, and process guidance during live interactions. It reduces response times, enhances accuracy, and helps agents resolve queries confidently and efficiently.
6. Buzzeasy LiveCoach
LiveCoach isn’t just about training; it’s about delivering compliance, script adherence, and sales optimization in real time. It helps sales agents seize upsell or cross-sell opportunities by suggesting the best phrases and strategies based on live customer interactions, ensuring every conversation counts.
7. AI Real-Time Emotion and Sentiment Analysis
Imagine understanding a customer’s feelings as they express them. Our real-time emotion and sentiment analysis does just that, providing actionable insights during the conversation. No more call recordings and waiting for post-call analysis—this is next-level customer care.
We Prove It—With Pilots
While many providers shy away from pilots, we embrace them. Mplus offers pilot programs across both our technology and support services, starting with as few as 10 support representatives to prove ROI. We know our solutions work—and we’re confident you’ll see it too.
Location Matters
Our strategic global footprint isn’t just about cost savings—it’s about connecting you with the right language support in the right regions. Whether you need multilingual expertise in Europe, Africa or beyond, we deliver. Our approach ensures you have access to talent that’s not only skilled but also culturally attuned to your customers.
Why We’re the Partner You Need
Choosing Mplus isn’t just about upgrading your customer experience. It’s about partnering with a company that understands the value of speed, precision, and human connection. We’re not here to be another vendor. We’re here to be your partner in redefining what CX can be.
Whether you’re a startup scaling fast or a Fortune 10 company looking to stay ahead, our solutions are designed to make a difference. We build what your agents need and what your customers expect—nothing less.
Final Thoughts
The future of CX is agile, intelligent, and deeply human. At Mplus, we’ve spent 18 years perfecting the balance of innovation and empathy to deliver exactly that. We’re not just another BPO—we’re a digital CX leader transforming how businesses connect with their customers.
So, what’s next for your CX strategy? Let’s reimagine it together. Because when you work with Mplus, you’re not just staying in the game—you’re setting the rules.
Koda Skurzewski
Board Member and Chief Commercial Officer
