So, how do you ensure you’re adapting to meet the demands of conducting business online, and driving overseas sales? As a passionate supporter of British business, DHL Express is helping businesses take advantage from the benefits of international trade. Find out more on the DHL Guide website
Maximising e-commerce opportunities
DHL Express helps customers consider how to remove barriers to purchase and increase customer satisfaction. Helping businesses cope with sudden increases in demand, their advice ranges from a ‘website health-check’ through to logistics support covering customs advice, pricing strategies for duties, tax and shipping, ensuring first time delivery, and best practice for easy returns.
From guidance on how to improve the performance of your e-commerce platform to services that better the customer experience, they provide a personalised consultation applicable to your business. Take the e-commerce website health check and receive advice to grow your exports.
Advice for B2B businesses
The rise of digitisation is changing the traditional B2B approach and businesses are learning from B2C practices in this new age of immediacy. Early winners in the B2B space have successfully incorporated proven B2C features into their e-commerce shopping experiences to ensure they’re set up for overseas success. Align your business with these practices to prosper from going global too.
With operations in more than 220 countries and territories worldwide, and a team of international business and e-commerce specialists, DHL Express is here to support you with guidance to ready your business for international success.
Logistics might not be the core of your business, but a seamless and sustainable supply chain supports you to reach your full potential. That’s where Kuehne+Nagel comes in. Get a helping hand to take the pain away from shipping your goods, so you can do what you do best – delight your customers.
In the UK, businesses of all sizes rely on our logistics experts to keep their goods moving, no matter what happens. Taking the time to understand your needs and how we can meet them makes Kuehne+Nagel your trusted partner.
Our teams bring you the best of both worlds: the power of our global network combined with our local expertise.
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Make your life easier
Immediate control of all your shipments
The world moves faster every day. To stay competitive, you need to act quickly and seize opportunities.
Managing your shipments can be slow and time-consuming. As situations change rapidly, you want your team focussed on your business and not spending their time requesting quotes and chasing information.
Introducing myKN the easy-to-use platform that gives you complete control of your shipping. Enjoy instant access to quotes and bookings, real-time information, immediate insights as well as full visibility of all your shipments.
With branches located all over the UK, we help drive your success starting right at your doorstep. If you need assistance, your friendly Kuehne+Nagel local specialists are just a click away.
Keep your good moving after Brexit
Customers are the heart of our business, and our UK Brexit team, formed of experts from across our business, is here to support you through the transition. We know uncertainty is worrying, but we are confident that our global network and years of experience mean that we’re best placed to support you. To avoid any unnecessary delays, disruptions at the border, or hampered deliveries, Kuehne+Nagel has created an online EasyBrexit solution to ensure you meet all regulations and can keep focusing on your business.
First established in 1968, Kuehne+Nagel UK is now a market-leading logistics provider with over 100 strategic locations nationwide and over 14,000 employees – offering a full range of supply chain solutions to anywhere in the world via air, overland or sea. We also run one of the most successful contract logistics operations in the UK and are responsible for the distribution of some of the UK’s most popular brands.
Our logistics solutions
Whether you’re new to payments or a large enterprise, our modular solutions are easily tailored to suit your business needs. Our suite of products helps you to take payments internationally and right here in the UK.
The shift to digital payments has been underway for some time, but this year the global pandemic has accelerated that digital transformation. However too many providers are still using dated systems and technology, which are not fit for purpose in today’s international e-commerce landscape. Consumer expectations of mobile and online payments are also high – they demand ever increasing levels of convenience without trade-offs. A seamless payment experience can be the difference between keeping our consumers loyal or losing them to the competition.
Whatever the circumstances, it’s clear that downtime, slow processing and unavailability of services are unacceptable. Spending money to win consumers, only to be let down by a payments partner, is unforgivable. Your customers don’t want to notice the payments experience – it should happen unnoticed in the background.
Our Advanced Payment platform is resilient, reliable, secure – so payments become easy and quick. With Advanced Payments you’ll get simple, innovative, enterprise-ready payments acceptance.
Packed with flexibility and added value, it also takes all the pain out of security and PCI compliance.
To learn more, get in touch with the team at Pay360:
Call: 0333 313 7160
Other ways Pay360 can help –
- Payment channels and solutions – We enable payments through a wide range of payment options and channels. Whether it’s online, face-to-face or by phone, we’ve got you covered any which way you need to take payment.
- Fraud and risk management – Helping you to manage risk and combat fraud. We have tools to help you analyse and accept genuine customers, streamline decision-making processes and increase revenues.
- Account verification and security checks – Supporting you in meeting compliance, data and security obligations. By helping you secure sensitive customer data and achieve know your customer (KYC) and anti-money laundering checks on consumers.
- Integrated payment platforms for software providers – Through a single integration, Pay360 Evolve lets you take payments, directly from your software. Partner with us and for every pound transacted, you’ll earn revenue.
To learn more about how we can support you, get in touch, contact us https://www.pay360.com/contact-us or call 0333 313 7160
We deliver these complex solutions from dedicated BJSS facilities across the UK, USA and Europe, and working collaboratively with our clients and partners as part of an on-site blended team.
We align world-class engineering, business advisory, advanced technology, user-focused design, and our Queen’s Award-winning Enterprise Agile® delivery approach, with tightly-integrated services that enable true digital transformation. The breadth of this full end-to-end delivery proposition – which provides strategic advice, technology delivery, and ongoing managed services –establishes deep, meaningful and long-term delivery relationships with our clients.
In addition to our technology and industry capabilities, we maintain a powerful ecosystem of market leading commercial partners such as Microsoft, AWS, Hashicorp, UiPath and others. Not only do these partnerships enhance our client experience, they also provide rapid access to broader products and services, supporting rapid, lower cost delivery. Our Cloud and Platform service was confirmed when BJSS became the UK’s first fully accredited AWS Well Architected Partner able to offer Well Architected Reviews, and awarded the honour of being the AWS ‘Public Sector Partner of the Year’ in 2019/20, alongside being a top 3 Microsoft Partner of the Year finalist.
Covid-19 has thrust the world into an unprecedented situation which has deeply affected many of our clients. It has also highlighted the fundamental importance that technology plays in sustaining our society and the economy.
BJSS is supporting organisations to understand and achieve a technology-led resurgence. Already, we are delivering several programmes of work to provide continued access to healthcare, mitigate productivity losses, and ensure the uninterrupted delivery of essential goods and services. We have seamlessly transitioned because our culture is fundamentally agile and our people quickly established new routines to support the critical work they do for our clients. We are as open now as we always have been!
Members of Barclays’ two startup ecosystems, Rise and Eagle Labs, continue to address the challenges presented by Covid, with Barclays strengthening its support for them and their innovation initiatives.
The current market environment for startups
2020 has seen significant disruption for the startup ecosystem. Customer behaviour has changed, startups have had to adapt to new ways of working and fundraising has been challenging.
Some changes have seen an acceleration of existing trends, such as the migration of services to digital driven by social distancing measures. Nimble startups, including members of our Rise and Eagle Labs ecosystems, have been able to pivot their propositions to address this shift. Moreover, perhaps reflecting the sector’s agile nature, a recent industry report suggests that 60% of FinTech executives actually report a positive impact of Covid on the market fit of their product and approximately 50% report a positive impact on collaboration with financial institutions.
But profound uncertainty remains, including how long the pandemic will last and the length and depth of the associated economic impacts. Furthermore, these and other impacts vary by sector.
Cash flow management remains a key issue for most startups. To mitigate the worst economic effects, the UK Government has made several funding schemes available. One example is the Future Fund, launched in May 2020 and aimed at unlisted UK companies that had received at least £250,000 in private investment. In response, we have set up the Eagle Labs Funding Readiness Programme to help entrepreneurs navigate the funding landscape.
Responding through innovation and agility
Several of our Eagle Labs and Rise members have used our ecosystems to innovate at speed: identifying new opportunities, finding partners to collaborate with and testing-and-learning as they go:
- Revelio in Rise New York has been tracing the jobs within companies that are most at risk of termination, the companies with the highest likelihood of layoffs and furloughs, and which workforces are best positioned for recovery.
- GeoSpoc and MMS.IND, both Rise Mumbai members, have jointly developed a solution to predict the local impact on supply chains that could help pharmaceutical companies track the demand for vital drugs at pharmacies.
- ElectronRX, a Cambridge Eagle Lab startup, has developed a solution that allows smartphone sensors to measure blood pressure and oxygen levels. During product development, the company
was able to benefit from a local electronics expert in the ecosystem and is now working with Edinburgh University, University College London (UCL) and IBM on using the product to identify Covid symptoms.
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Support and leadership during recovery
Rise and Eagle Labs continue to provide a range of resources and programmes addressing concerns that have emerged during the pandemic, including weekly virtual events and content that supports startups at each stage of their journey. Articles cover subjects including how to set up a company, understanding IP, raising funding and the value of mentoring. We also dive deeper into selected topics with articles addressing the latest innovation in specific sectors.
In addition, we run programmes and initiatives that are helping entire industries to evolve:
- LawTech: Together with the Law Society, UCL and numerous law firms we are working to enable the faster adoption of technology in the legal profession.
- HealthTech: With UCL, we launched the UK’s first Precision Medicine Accelerator to develop personalised disease treatments and prevention. In addition, we worked with CodeBase, Edinburgh University Hospital and UCL to identify innovation initiatives in response to the Covid environment.
- AgriTech: We’re expanding our Eagle Labs network to the Lincoln Institute for Agri-Food Technology, providing AgriTech entrepreneurs access to best-in-class resources, including arable fields, fruit polytunnels and livestock to aid the development of new farming technologies.
- EnergyTech: In collaboration with CodeBase and Opportunity North East, we’re helping to accelerate innovation in the UK energy sector through the development of a curated community that supports both startups and corporates.
Barclays is also one of five UK banks who have signed the FinTech Pledge, a UK Government-backed initiative to support startups as they partner with banks.
We’re also passionate about diversity. Two programmes demonstrate how we are helping to broaden diversity and promote founders from different backgrounds:
- The Female Founders First Accelerator by Barclays and Techstars recognises that female entrepreneurs are fundamental to creating tech solutions and companies that will shape our future for the better. But female founders continue to be an underrepresented group in the FinTech world. We’re committed to making things fairer for them and addressing the unique challenges they face. The programme runs for six weeks and features female founders from the UK, US, Israel and India.
- The Barclays Black Founder Accelerator is designed to champion diversity in innovation and entrepreneurship in the Black community. This 12-week, immersive accelerator programme helps 25 Black-founder led early stage tech businesses to grow and scale through a series of masterclasses on product development, sales strategy, operations and leadership development as well as mentorship and professional coaching from scale-up experts.
Ecosystems in numbers
|Rise location data at 31 Aug, 2020
Residents and portfolio data at 31 Mar, 2020
Value of the 180+ Barclays Accelerator alumni
|Eagle Labs data to 31 Aug, 2020||25||475+||£983m
All-time funding raised by residents & alumni
Learn more and stay in touch
Learn about the Female Founders First Accelerator and Black Founder Accelerator.
Companies that are using manual spreadsheets and disconnected point solutions for day-to-day supply chain operations are going to fall on the wrong side of disruption as the pace of business change continues to accelerate. They won’t be able to keep up with emerging technologies, new business models, and growing demands from customers for faster and more personlised service.
The good news is that comprehensive platform solutions can provide the integrated view and control that supply chain managers need to make more effective decisions and flex quickly when conditions change. Optimally, use a SaaS platform to gain the popular cost-saving benefits of “renting” software and hardware, and to add long-term resiliency by making it easier to incorporate emerging technologies as they are commercialised.
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Simply put, yesterday’s supply chain applications were designed for yesterday’s supply chain needs. Business practices and technologies are constantly evolving in today’s world, and supply chains need modern tools to survive and thrive.
See for yourself what modern supply chain tools can do. Request a demo of BluJay’s Transportation Management or a customised tour of the Global Trade Network platform.
EXPANDING BUSINESS MODELS THROUGH DIGITAL
I believe that many traditional industries, and the established businesses that exist therein, will dramatically change and expand their business models over the course of the next two years. Understanding the critical necessity of digital interactions, organisations that have relied solely on in-person, high-touch customer interactions, or face-to-face business processes, will develop new digital business lines to insulate themselves from market and operational risk.
Moreover, I don’t think these changes will be subtle. As an example, I expect the airline industry will establish and/or fortify new revenue streams that allow them to extend their transactional relationship with their customers beyond air travel, doubling down on the business lines from bank partnerships and digital loyalty programmes. I think this, along with massive changes in their operational overhead and cost structure, may eventually drive ‘air travel’ into a secondary position on their P&L. Further, even within ‘air travel’ business lines, I think we can expect new digital transactional models, perhaps even something as extreme as annual subscription programmes for established frequent fliers, which will decouple the digital transaction event from the delivery of the service and will smooth out revenue swings caused by regional travel uncertainty.
STEPS FOR SUCCESS IN THE DIGITAL WORLD
This kind of change is hard. These are not easy decisions, and it will take real steel and resolve from business leaders to see them through. There are ways, however, to break this digital acceleration into more manageable components. Businesses need to do each of the following three things, to position themselves successfully in the digital world of the future:
- COMPLETELY DIGITISE – all existing analogue (or partially digital) revenue streams
IDENTIFY AND LAUNCH – new business lines that are entirely digital
RETIRE BUSINESS LINES – that are inflexible or represent a material operational risk in a digital world.
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DIGITISING ANALOGUE REVENUE STREAMS
When embarking on the process of digitising existing analogue, or partiallydigital business lines, businesses need to go through the process of mapping the entirety of both their customer journeys, and the supporting operational business processes that underpin those episodes. During that mapping, businesses need to honestly identify the areas of that customer journey that require analogue interactions, that is any face to face communication or the in-person physical transfer of goods or objects. These areas will need to be replaced with digital interactions (web, mobile, voice, etc.), as well as consider the potential automation of previously manual activities. Doing so will help prevent digital breakages, where a digital process hands off to an analogue one and improve overall customer satisfaction and retention. To make this more tangible, let’s look at banking. As an industry, banking has fortunately already begun this digitisation process. The functionality of depositing a check using intelligent image recognition software built into a mobile app experience, rather than personally handing it to a teller at a bank branch, is a great illustration of a previously physical process that has been successfully digitised.
LAUNCHING NEW DIGITAL LINES OF BUSINESS
Next, to identify brand new digital revenue streams, organisations need to assess the strengths of their business. What is really the driving differentation of the products and/or services they provide to customers, and how can they fortify or highlight thos positions?
In 2004 Amazon introduced its Prime service. This wasn’t a brand-new business line; it was an extension of their core offering that created a brand-new revenue stream by introducing an annual fee. Prime delivered huge additional value for their customers, by removing two large points of friction in online shopping at the time – namely slow standard delivery times and expensive expedited shipping options. By offering customers free 2-day shipping, partially subsidised by this new annual fee, Amazon understood they were strengthening their relationship with customers which would, over time, yield more revenue as those customers moved more of their commerce activities online. Amazon didn’t dilute their customer value with an unrelated offering – they understood the strength of their business and introduced a new digital product to fortify it.
MITIGATING THE RISK OF ANALOGUE
Lastly, organisations are going to need to take a hard look at some business lines that may not be practical for the world moving forward. Models that require constant analogue interaction, between employees and customers, or customers amoungst themselves (i.e. indoor competitive fitness classes or ride-sharing car-pool scenarios), will continue to create risk for the businesses that rely upon them. While they may still be able to operate in times of uninterrupted interaction, in any lockdown or limited interaction scenario, they represent the real threat of ongoing carrying costs with greatly reduced supporting revenue. It will be imperative for organisations to begin the process of divesting themselves of those business lines, and actively refocusing any available capital in the newer, more flexible digital models they’ve (hopefully) identified. Along with the above, businesses need to take a hard look at the strengths and weaknesses of their customer relationships and the products and platforms that support those bonds. Overall, by identifying which interactions are already digital, which can handle complete digitisation, and which need to be retired, businesses can evolve beyond the analogue business models that won’t have the flexibility to roll with the punches of an uncertain, and undoubtedly digital future.
CDO Justin Marcucci
Through IWG’s unique proposition, we are able to offer our network a 10% discount on selected workspace solutions.
Access a wide variety of offices, meeting rooms and services tailored to your unique needs. Find beautifully designed meeting rooms, professional virtual office support, or choose to work in a more collaborative setting with their coworking spaces. IWG can help you find a workspace solution adapted to your requirements.
About the IWG portfolio
With a track record of over 30 years of delivering the best real estate solutions for business, IWG’s portfolio of brands (Regus, Spaces, Signature and more) provides millions of people around the globe with a great day at work. With locations in practically every country, city, town and transport hub and options ranging from an hour’s coworking to multi-year leases, IWG enables people and businesses to work where, when and how they want.
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How does it work?
Visit www.iwgplc.com/partner/ICC, find a workspace solution that meets your requirements, and fill out the form. You will then receive a 10% discount on selected memberships, meeting room bookings and virtual office services.
We use our scale and knowledge to protect businesses’ brands, value and reputations and are constantly acting against the ever-evolving cyber threat landscape.
With our knowledge, experience and global footprint, we’re best placed to help businesses identify, assess, mitigate & respond to the risks they face. We process 1.13 Billion cyber security incidents per day across our clients’ organisations, whilst protecting business critical applications and offering full service cyber security protection.
We provide over 15,000 organisations with peace of mind that their most important assets are protected, available and operating as they should be at all times.
Because of this, we recognise that regardless of industry, small businesses share the same goals and challenges when it comes to security. In many cases, they do not have the budget or team to build a mature program. Yet they need to showcase improvements in order to secure funding and close new deals.
We’ve created a small business hub to share insight and best practice from some of the most well respected advisors in the security industry, providing pragmatic advice to maximise your teams’ ability to build your business, whilst ensuring cyber resilience.
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Should you require some specific support, please contact email@example.com.
Operating the UK’s largest European groupage hub. Each month Europa transports over 45,000 consignments through its road network, making over 2,000 collections and deliveries every day. Its network trunks into a Dartford 1Hub, from where freight connects with daily, direct services to 30 continental hubs.
Europa has spent the last 12 months developing a simple and effective customs process designed to minimise transit time delays, to preserve transit times and the flow of goods between the UK and Europe after the Brexit transition period comes to an end on 31st December.
The basic premise of the product is that delays are created by the need to contact importers prior to delivery, to agree terms, and collect VAT and duty prior to delivery. The new product Europa FLOW has been created by Europa and Deloitte and is designed to circumvent these issues.
It achieves this by Europa acting as an EU Global VAT representative for its customers, zero rating EU import VAT and billing duty and fees back to the UK party.
These steps, plus the use of Frontier Declarations, will mean that clearance occurs whilst the goods cross the channel. By the time they arrive on the other side, they are free to deliver.
To deliver the Europa FLOW, the firm has created two strategically located customs brokerage businesses known as ‘Frictionless Trade Services’ in Calais, France as well as Oostende, Belgium. In addition to the UK team in Dartford. These operations will manage export and import declarations and all of the associated work required to facilitate the product.
Andrew Baxter, Managing Director of Europa Worldwide Group comments. “The Brexit transition period is quickly coming to an end. Soon all goods travelling between the UK and the EU will need to go through a customs process.
“There are lots of ways to deal with export and import from January 1st but, we’ve looked at every scenario, and we believe that this is the best way to preserve the flow of goods and achieve the same transit times we offer today.
“By using this product our customers will be in the strongest position, we have devised a solution to keep goods moving without friction. Whilst we can’t prevent physical customs checks we can remove every other barrier that delays goods.”
“We believe our simple approach will give British businesses everything required for a successful start to 2021.”
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This is the latest in a series of investments Europa has made since the EU referendum to ensure its customers are ready. Last year Europa invested over £2m in its Dartford 1hub transit warehouse to increase racking capacity by 75 per cent.
Europa Worldwide Group and has featured in The Sunday Times Top Track 250 for two years running. Europa recently revealed its results for year-ending 31st December 2019, showing another 16.5% growth with a record turnover of £205million.